Learn more about mapping and improving multi-channel member journeys
Here’s what you’ll learn from the webinar:
- How to map Member journey across multiple touchpoints
- How to handle complexity with multiple touchpoints
- How to handle ever changing needs & expectation of your members
- How to discover and act upon your findings
Who should attend the webinar?
- Credit Union CXO's who aim to maximize member loyalty, retention and reduce member churn.
- Member Experience Professionals who are looking to understand member expectations by tracking key metrics like Net Promoter Score®, Member Effort Score and more.
- Credit Union Marketing Managers who aim to acquire new members and expand their community through positive word-of-mouth marketing.