Rose Bentley https://www.getcloudcherry.com

Revenue and Customer Centric Leader

Denise Wymore https://www.nacuso.org/

Membership & Advocacy Development Director at Nacuso. Certified NPS Associate since 2008 


Learn more about mapping and improving multi-channel member journeys


Here’s what you’ll learn from the webinar:

  • How to map Member journey across multiple touchpoints
  • How to handle complexity with multiple touchpoints
  • How to handle ever changing needs & expectation of your members
  • How to discover and act upon your findings


Who should attend the webinar?

  • Credit Union CXO's who aim to maximize member loyalty, retention and reduce member churn.
  • Member Experience Professionals who are looking to understand member expectations by tracking key metrics like Net Promoter Score®, Member Effort Score and more.
  • Credit Union Marketing Managers who aim to acquire new members and expand their community through positive word-of-mouth marketing.