Denise Wymore
https://www.nacuso.org/
Membership & Advocacy Development Director at Nacuso. Certified NPS Associate since 2008
Discover the 7 main areas that flag risk to your Financial Institution's reputation
Here’s what you’ll learn from the webinar:
- Measure, manage, and proactively prevent reputation risks
- Identify best practices to boost reputation amongst members & customers, and increase loyalty
- Drive profitable experiences by intelligently handling risk
- Handle member & customer interactions tactfully to reduce instances of negative experiences
- Build positive reputations across multiple touchpoints – website, branches, contact centers, and more
Who should attend the webinar?
- CXOs who aim to maximize loyalty, retention and reduce member churn
- Member Experience & CX Professionals who are looking to minimize reputation risks by understanding changing member expectations
- Marketing Managers who aim to acquire new members through word-of-mouth marketing of positive reputations.
