Vidya is the Chief Operating Officer and Head of Insights at CloudCherry. She is a Customer Experience consultant and has expertise in driving ROI through CX programs for companies from multiple verticals - airlines, banking, retail and more.
This Webinar will help you:
1. Calculate the ROI of your Customer Experience program
2. Establish success metrics to monitor the results of your CX program
3. Calculate 'Gain from Investment' and 'Cost of Investment' for different customer cohorts
++ Get your free ROI OF CX TEMPLATE during the Webinar ++